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I will definitely give this a listen. I was thinking about AI a lot yesterday when, upon arriving to Ubud for a long weekend, my first use of Gojek app turned into a disaster where the app didn't register that I have arrived to my destination (and paid the driver), and it kept sending drivers to my original point of departure. In the end, after having to tell 6 different drivers that I didn't order the ride, and feeling awful, I had to deleted my Gojek app and used Grab instead, which, so far, seems more user friendly and almost more human... AI/bots are a great playground but I am sure they don't feel guilty when they mess up.

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For sure they don't feel guilty, or anything. While there may be benefits to AI systems that can reason without the influence of emotions, they can't quite be human-like. Our weaknesses are strengths!

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